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Face to face - funding vital services

PFRA member charities are responsible for providing absolutely critical services in communities across Australia and globally.

Without the funds raised through face to face fundraising, many of these services could not be delivered.

Thanks to the more than 300,000 generous Australians who commenced a regular gift to PFRA member charities during 2016.

High standards are critical

PFRA members have committed to ensuring the highest possible standard for their face to face fundraising.

Fundraising is regulated at state and local government level and the PFRA provides an additional layer of self regulation and active compliance to support this.

If you think our Standard has been breached, please report this as soon as possible to the member charity concerned.

Australian Charities and Not-for-profits Commission (ACNC)

"The ACNC supports the role of good governance in the charitable sector. We expect registered charities to be well governed, responsibly managed and sustainable in their practices. The ACNC recognises the value of self-regulatory bodies like the PFRA, and their influence in improving sector practices beyond what is necessarily required by legislation. We are pleased to work with partners such as the PFRA to support good practice in fundraising."

Local Authorities:

Councils wishing to contact the PFRA about a site management agreement or to report issue with fundraising please call 1300 170 570.

Members of the Public:

All feedback from members of the public should, if it relates to a specific issue, be directed to the charity concerned. A full list of PFRA member charities and their websites can be found here.

If you are not satisfied with the way in which a member charity of the PFRA has managed an issue or complaint, you can raise this with the PFRA, by either calling 1300 170 570 or by completing a contact form here.